Return & Refund Policy

At VIVONEST, your satisfaction is our top priority. We stand behind the quality and craftsmanship of every product we sell. If for any reason you are not completely satisfied with your purchase, our straightforward return and refund policy is designed to make the process as easy and hassle-free as possible.

30-Day Free Returns & Exchanges

You have 30 calendar days from the date you receive your order to initiate a return or exchange. All returns and exchanges are absolutely free — we do not charge any restocking fees, return shipping costs, or hidden charges. Whether you received the wrong item, changed your mind, or simply found that the product isn’t the right fit, you can send it back without any cost to you.

• Eligibility: Items must be unused, in their original packaging, and in the same condition as received. We reserve the right to refuse returns that show signs of wear, damage, or missing components.
• How to start: Contact our customer care team at [email protected] or call (312) 555-0199 to receive a prepaid return label and step-by-step instructions.
• Exchanges: If you prefer an exchange, simply let us know the item you would like instead. We will ship the replacement as soon as we receive your return, at no additional cost.

Refund Processing & Timeline

Once your returned item arrives at our facility and is inspected, we will process your refund within 10 business days. In most cases, the refund is issued even faster. The refund will be credited back to your original payment method. Please note that depending on your bank or credit card provider, it may take additional time for the refund to appear in your account.

• Full refund amount: You will receive a complete refund of the purchase price, including any sales tax paid. No restocking fees are ever deducted.
• Shipping costs: Original shipping charges are non-refundable, except in cases where the return is due to our error (e.g., wrong item, defective product). For defective or incorrect items, we will also reimburse your return shipping costs.
• Partial refunds: In rare instances where an item is returned damaged or missing parts due to customer negligence, a partial refund may be issued at our discretion. We will always notify you before processing any partial refund.

How to Contact Us

We are here to help you every step of the way. For questions about your return, exchange, or refund, please reach out using one of the following methods:

VIVONEST
233 S Wacker Dr, Suite 2500
Chicago, IL 60606
United States
Email: [email protected]
Phone: (312) 555-0199

Additional Details

We want you to shop with confidence. Our policy covers all items sold directly by VIVONEST on our website or through authorized retailers. If you purchased from a third‑party seller, please refer to their return policy. VIVONEST reserves the right to update this policy at any time. Any changes will be posted on this page, and your continued use of our services constitutes acceptance of the updated terms.

If you have any special circumstances or need assistance with a large order, please don’t hesitate to contact us. We are committed to providing fair, transparent, and friendly service to all our customers.