Terms of Service – VIVONEST
These Terms of Service (the “Terms”) govern your use of the VIVONEST website and the purchase of any products from VIVONEST. By accessing our site or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.
1. General Information
VIVONEST is a brand operated by the entity registered at 233 S Wacker Dr, Suite 2500, Chicago, IL 60606. For any inquiries, you may contact us at [email protected]. These Terms are effective as of the date of your first use of the site and may be updated from time to time. Changes will be posted here, and your continued use constitutes acceptance.
2. Eligibility and Account Registration
By using our site, you represent that you are at least 18 years of age or have parental consent. You agree to provide accurate, current, and complete information during registration or checkout. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
3. Products and Pricing
All product descriptions, images, and prices are subject to change without notice. We strive to display accurate colors and details, but your screen may differ. We reserve the right to limit quantities or refuse orders. Prices are in USD and exclude applicable taxes and shipping fees, which will be added at checkout.
4. Orders and Payment
When you place an order, you agree to pay the total amount indicated. Payment must be made via accepted methods (credit card, debit card, or other options shown). We may cancel or modify orders if fraud is suspected or payment is not authorized. Order confirmation does not guarantee product availability; we may cancel if an item is out of stock and will issue a full refund.
5. Shipping and Delivery
We ship to addresses within the United States unless otherwise stated. Estimated delivery times are provided for convenience and are not guaranteed. Risk of loss passes to you upon delivery. You are responsible for providing a correct shipping address; we are not liable for delivery failures due to incorrect information.
6. Returns and Refunds
Our return policy allows you to return unused, unopened items within 30 days of receipt for a refund or exchange. You must obtain a return authorization from our customer service at [email protected]. Refunds are processed to the original payment method within 10 business days after we receive the item. Shipping costs are non-refundable. Certain products (e.g., personalized items) may be final sale.
7. Intellectual Property
All content on the VIVONEST website – including text, graphics, logos, images, and software – is the property of VIVONEST or its licensors and is protected by copyright, trademark, and other laws. You may not reproduce, distribute, or create derivative works without our prior written consent.
8. Prohibited Uses
You agree not to use our site for any unlawful purpose, to violate any laws, to infringe upon others’ rights, to transmit malicious code, or to interfere with the functioning of the website. Any abuse of our services may result in the termination of your account and legal action.
9. Disclaimer of Warranties
Our products and website are provided “as is” without any express or implied warranties, including but not limited to merchantability or fitness for a particular purpose, except as required by law. We do not guarantee that the site will be uninterrupted, error‑free, or free of viruses.
10. Limitation of Liability
To the fullest extent permitted by law, VIVONEST shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our products or website, even if we have been advised of the possibility of such damages. Our total liability in any claim shall not exceed the amount you paid for the product giving rise to the claim.
11. Indemnification
You agree to indemnify, defend, and hold harmless VIVONEST, its affiliates, and their respective officers, directors, and employees from any claims, losses, damages, or expenses (including reasonable attorneys’ fees) arising from your breach of these Terms or your misuse of our site or products.
12. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Illinois, without regard to conflict of law principles. Any dispute arising from these Terms shall be resolved exclusively in the state or federal courts located in Cook County, Illinois. You consent to personal jurisdiction in those courts.
13. Contact Information
If you have any questions about these Terms, please reach out to us at [email protected] or by mail at 233 S Wacker Dr, Suite 2500, Chicago, IL 60606. We aim to respond within two business days.
Last updated: January 2025