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Privacy Policy

Privacy Policy

Effective Date: January 1, 2025

At VIVONEST, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. By accessing our services, you acknowledge that you have read and understood the practices outlined in this policy. If you do not agree with our data practices, please do not use our website or services.

1. Information We Collect

We collect information that identifies you personally (“Personal Information”) as well as non-personal usage data. The categories of information we gather include:

  • Identity Information: Full name, username, or similar identifier.
  • Contact Information: Billing address, shipping address, email address ([email protected] correspondence), and telephone number ((312) 555-0199).
  • Payment Information: Credit card numbers, debit card numbers, and other financial data. Please note that all payment transactions are encrypted and processed through secure third-party payment gateways. We do not store full credit card numbers on our servers.
  • Technical Data: Internet Protocol (IP) address, browser type and version, time zone settings, browser plug-in types, operating system, and platform.
  • Usage Data: Information about how you navigate our website, products viewed, search history, and purchase history.

2. How We Collect Information

We collect information in the following ways:

  • Direct Interactions: When you fill out forms, create an account, subscribe to a newsletter, purchase products, or contact our customer support team.
  • Automated Technologies: As you interact with our website, we automatically collect Technical Data and Usage Data through cookies, server logs, and similar tracking technologies.
  • Third Parties: We may receive information about you from analytics providers (such as Google Analytics), advertising networks, and payment processors.

3. How We Use Your Information

VIVONEST uses your information only where we have a legitimate legal basis to do so. Specifically, we use your data for the following purposes:

  • To fulfill orders, process payments, and deliver products purchased from our store.
  • To manage our relationship with you, including notifying you of changes to our terms or policies.
  • To administer and protect our business and website (including troubleshooting, data analysis, and fraud prevention).